snakes and ladders

My kids are smart. It was an evening of yet more stress and tears. My boy thought it was funny that I had 99 items in my inbox and was surprised I didn't share his amusement. So he suggested we played a board game together and chose snakes and ladders.
It was good to play, and the metaphors were blindingly obvious. I need to keep noticing that there are some ladders (the kind and unexpected email offering support from someone who'd seen my tears earlier in the week) and not just all the many and stupidly long snakes.

I don't want anyone else to have to go through the anxiety this mortgage process has caused, and so will be ringing to discuss my frustrations as soon as they open this morning (I suspect they don't open at 5.30am). I think this morning my hope is for some answers as to where things should have been done differently. so even tho I will probably have to ask to speak to whoever deals with complaints I'm not emotionally clear enough to make a complaint as such.

I do wonder if this is all a test rather than a game. It doesn't feel much like a game. So far I've not been mean to those who are causing the anguish (tho my poor kids have been on the receiving end of some swearing) so I feel I'm just about passing the test I set myself. I know it's possible to let people know I'm unhappy without having a go at them personally, I've done it before and I'm sure I can do it again today. I think I do practice my kindness muscles regularly and I liked reading about that in this article below. As always I think there are crossovers into all our relationships, tho this focuses on just the one type. Much love to us all today as we try and warmly deal with all the bids for attention that come in to us :)

http://www.businessinsider.com/lasting-relationships-rely-on-2-traits-2014-11?IR=T

...
Go me for not being cross at all with any of the lovely people I've spoken to today. Tho I did cry a little (silently for once) when one of the people showed sympathy at how stressful it must be. We're hopefully moving forwards with a plan to try and get everything resolved just in the nick of time. I feel less progress has been made on highlighting where the mistakes were made and changing procedures so no-one ever has to experience it again, but I shall persist cos then good will come out of it, and I do like it when that happens :)