So it transpires that the corner I turned was into a dead end. Foolishly I didn't call them yesterday to just double check all was progressing smoothly, and so the file sat, with notes added to it saying no, all was not progressing smoothly. I have however made 6 calls tonight, and managed to turn those notes into people taking action. One lovely lady rang me back at 6pm, an hour after she should have left to finish her Christmas shopping, to say she had not only done x, y and z, but also here's the figure you now owe us and we can complete on Monday. I will be commending her when I submit my official complaint next week. Apparently it's not possible to complain at 5.20pm on a Friday (I wasn't that surprised) and so I did manage a joke about getting through to pay roll instead - I have spent so many hours this week working on my case that I feel I should be added to their list. I had to laugh given that I'd already had a cry. BUT I'm now cautiously celebrating. Having handed over a big wodge of money tonight I am really really hoping it's cos this is it.
Speaking of big wodges of money, it's a good job Friday choir isn't usually cancelled. I used the time to trawl Morrisons instead and spent nearly £100 on copious amounts of juice and other items that are too heavy to carry. I much prefer singing to shopping (I did sing whilst I shopped but no-one joined in).
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