What I really want to say is "how can you sleep at night?" but I don't think that would help. I'm still scandalised by the situation - that a company could charge £318 for a change of circumstance.
Maybe it's because I'm used to the charity sector, where our focus is on people, our "success" is based on people's satisfaction, our motivation is making a difference in people's lives. I understand how in the business sector, the bottom line is profit, and so in asking them to explain to me their reasoning I know that ultimately it is because they want to make as much money as possible. I also understand the need for a financial deterrent so that people don't easily cancel their contract. But at £318 to cancel an internet package, I feel they are making money out of people's misfortune when their circumstances change.
I'm feeling a bit better having spent the whole evening asleep on the sofa. Here's hoping today is better than yesterday.
... Maybe not. Still, there's still the evening. My head isn't as bad as yesterday so hopefully I can be awake this eve :)
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